Sales
Medical Claims & Cost Containment
Public Short Course
| HRD Training Prog No | 10001387300 |
| Date & Time | 12 –13 October 2026, 9.00 a.m. – 5.00 p.m. |
| Registration Deadline | 1 October 2026 |
| Learning Format | Physical |
Overview
Medical Claims & Cost Containment is a comprehensive course designed to provide a deep understanding of the intricacies involved in processing medical claims and implementing effective cost containment strategies. This course delves into the fundamental principles of medical billing, coding, and documentation – knowledge and skills required of insurance professionals to navigate the complex landscape of healthcare reimbursements. With a focus on accuracy, efficiency, and compliance, this course empowers professionals in the healthcare industry to proactively manage medical claims while ensuring sustainable and cost-effective healthcare practices.
Recommended For
This programme is ideal for :
• Insurance Associations, i.e. LIAM/PIAM/MTA
• Insurance Agents from Life/General/Takaful Operators
• Life/General/Takaful Operators Personnel, i.e. Life & Medical Claim Assessors, Life and Medical Underwriters, Risk Management Personnel, Actuarial Personnel, Employee Benefits and Medical & Health Insurance Marketers
• Insurance Brokers/Adjusters
• Owner/Employer of employee benefits scheme
• Anyone who wishes to gain insight into Medical Claim Management and Cost Containment
Learning Outcome
A.Provide a better understanding of medical claims management and cost containment.
B. Gain insight into the impact of uncontrolled medical insurance claims on the insurance industry.
C. Comprehend types of medical claims fraud commonly committed by medical & health insurance claimants and medical providers.
D. Appreciate and understand claims case studies.
E. Share and discuss medical and health insurance claims issues faced by the medical and health insurance fraternity.
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Programme Structure
| Day |
Content |
| 1 |
|
|
2 |
|
Dates
12/10/2026
2 Days (Physical)
Fees
Normal Fee: Individual
Aii Member:
RM 1,500/USD 345
Non-Member:
RM 1,700/USD 390
Normal Fee: Group of 3 pax
Aii Member:
RM 1,400/USD 320
Non-Member:
RM 1,600/USD 365
Meet The Expert
| Denzel Chew Hock Teong
Key Facilitator |
 |
Denzel Chew is a dynamic trainer, coach, and speaker with over 25 years of experience delivering workshops, coaching, and business presentations across Malaysia, China, Singapore, Indonesia, Thailand, Brunei, and Vietnam. Renowned for his ability to engage diverse audiences—from CEOs and corporate leaders to sales teams, executives, and technical staff—he works closely with senior management to enhance performance, boost productivity, and drive profitability, often through organizational diagnostics and the development of key performance indicators.
Fluent in English, Mandarin, and Bahasa Malaysia, his interactive, energetic style blends professionalism with humor, creating impactful learning experiences. A Certified RPL Assessor (2014) and Certified Master Performance Coach (2018), Denzel has been engaged by major corporations, including a foreign bank in Malaysia, to deliver intensive coaching for peak sales performance and management effectiveness, leveraging his cross-cultural expertise and deep passion for helping individuals and organizations achieve lasting growth and success.
| Chan Wei Fay
Facilitator |
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Mr Chan holds a Bachelor of Science majoring in Mathematics and Statistics from the University of London. He also has the Associateship of Australian Insurance Institute.
He has more than 30 years of experience in the management of the Medical Insurance business – ranging from Underwriting, Claims, Policy wording, Product Development, Marketing/Servicing & General Management of the portfolio. Currently, he is the General Manager of an International Insurance Company writing a profitable Medical Insurance Business.