Intermediate Motor Insurance – Claims Handling and Loss Assessment

HRD Training Prog No	10001380198
Date & Time	23 – 24 September 2026, 9.00 a.m. – 5.00 p.m.
Registration Deadline	14 September 2026
Learning Format	Virtual

Overview

This program is designed to provide an efficient and accurate process for evaluating claims, assessing damages, and settling losses. It includes services such as claim investigation, loss assessment, claim adjustment, and dispute resolution. The program can help reduce costs, improve customer service, and speed up the overall claims process. Additionally, it can help prevent fraudulent claims, allowing you to protect your business’ bottom line. Ultimately, the program provides a comprehensive, reliable solution for handling motor claims and settling losses.

Recommended For

This programme is suitable for:

• Insurance staff with basic knowledge of motor insurance

• Executives and Supervisors who are handling motor claims

• Non-insurance personnel whose work require an understanding or practical knowledge of the subject

• Anybody who requires knowledge in handling motor insurance claims

Learning Outcome

A. Relate various law and application in claims handling process.

B. Evaluate various nature of claims under motor insurance.

C. Perform and evaluate claims settlement process.

D. Interpret policy wording/clauses/warranties during claims processing.

E. Recommend claims settlement figure.

F. Ascertain the relevance of FMB in claims process.

G. Relate and understand the role of adjuster and solicitors in claims process.

H. Carried out salvage & recovery process.

I. Understand the fraud within claims department and relate various fraud control methods and procedures within the company.