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A Practical Understanding of General Insurance Underwriting and Claims Management

Public Short Course

HRD Training Prog No 10001379900
Date & Time 6 – 7 May 2026, 9.00 a.m. – 5.00 p.m.
Registration Deadline 28 April 2026 
Learning Format Virtual

Overview

In this course, participants will be introduced to the concept of insurance and focus on the structure and components of insurance. Participants will also learn about the major General Insurance products available in the market.

Recommended For

This programme is particularly suited for senior insurance practitioners — underwriters, claims, brokers, and adjusters — who are seeking to strengthen their practical knowledge and enhance their decision-making capabilities.

Learning Outcome

A. Know what are the fundamentals of underwriting in insurance

B. List the functions of the overall claims management

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A Practical Understanding of General Insurance Underwriting and Claims Management

For Inquiries

Sales

+603 2712 8882

Programme Structure

No. Content
1
  • Introduction to underwriting
  • Underwriting process
  • Underwriting ecology system
  • Pricing
  • Challenges
  • Case Study
2
  • Claims Management Concepts and Procedures
  • Outsourcing of Claims Functions
  • Claims Estimating and Reserving
  • Ex gratia and Fraudulent Claims
  • The Role of Litigation in Claim Process
  • Approaches to Complaint Handling and Dispute Resolution
  • Bank Negara Malaysia guidelines on Motor and Non Motor Claims
  • Case Study

Dates

06/05/2026

2 Days (Virtual)

Fees

Normal Fee: Individual

Aii Member: 
RM 1,200/USD 275

Non-Member:
RM 1,400/USD 320

Normal Fee: Group of 3 pax

Aii Member: 
RM 1,100/USD 250

Non-Member:
RM 1,300/USD 295

Meet The Expert

Jasdeep Singh

Jasdeep Singh has been in the insurance industry for more than 25 years. He has vast experiences in almost all departments within an insurance organization. He started his career with MBF Insurans Sdn Bhd in 1987 as their Risk Surveyor and moved up quickly to be their Underwriting Manager He subsequently headed their Management Information System Department where he successfully helped to implement Motor and Fire computer system using the state-of-the-art information technology driven by Sybase on Unix.

 

Jasdeep then moved to join American Home Assurance Company, a subsidiary of American International Group (AIG) in 1997. Through his creativity and professionalism, he was promoted as the Vice President, Profit Center Manager for Personal Lines Division. He later took on additional responsibilities as their Country Branch Manager.