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This is scheduled for 5:30 PM, 18 July 2025 (Fri), to 8:00 AM, 21 July 2025 (Mon).

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Professional Agency Management Programme

Agency Management

Overview

In the dynamic landscape of the life insurance and family takaful operators (LIFTO) and financial services industry, effective leadership is paramount for agency and organisational success. To address this critical need, agency leaders in the capacity of agency and unit managers need to be equipped and empowered with the essential knowledge, skills, and strategies required to lead high-performing teams.

This programme aims to inspire visionary leadership by fostering a forward-thinking vision among participants, and help them to overcome barriers and drive change within their organisations. It provides a transformative opportunity for aspiring unit and agency managers to enhance their leadership capabilities, inspire innovation, and drive future ready talents and organisational success in the insurance and financial services industry

Recommended For

  • Advisors moving from individual contributor to team supervisors / unit managers.
  • Agency leaders preparing for promotion to agency managers.
  • Direct appointed team leaders.

Learning Format

Face to face (F2F) or Virtual

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Professional Agency Management Programme

For Inquiries

Sales

+603 2712 8882

Dates

This programme is offered on an on-demand basis. Please contact our Sales Team at sales@aiiasia.org for further information.

Open throughout the year (4 Days Short Course)

Fees

Programme Fee (In-House Programme)

Min. 20 pax per session – RM56,000

Max. 30 pax per session – RM60,000

Meet The Expert

Ivon Lee

Faculty Head, Leadership & Agency Development

Insurance leader with 20+ years in leadership, agency and personal development, soft skills, and sales training. Designer of 10+ leadership initiatives driving quality recruitment, business sustainability, and a high-performance culture.
Sow Meng Khiang

Training Consultant & Performance Coach

Over 25 years of experience working with multinational corporations across Asia as a training consultant, performance coach and keynote speaker. Experienced in developing personal effectiveness, communication, leadership and management capabilities through experiential and accelerated learning approaches.

Mindy Kuah

Agency Development, Sales & Distribution Leader

Held leadership positions with AIA, Prudential, ING, Zurich Life, Gibraltar BSN Life. LIMRA and Great Vision Advisory Group. Led diverse distribution channels including tied agencies, banca teams, IFAs and direct sales teams. Spearheaded MDRT development programme and mentoring initiatives to elevate producer performance.

Foo Sek Yen

Distribution Strategy Veteran

Insurance industry veteran with over 30 years of experience in agency development, distribution strategy, and health & accident insurance across Asia. A respected trainer and mentor known for developing agency leaders and driving business growth.
Delong Chai

Agency Development Specialist

Founder of Creative Training Lab, Delong brings over 30 years of experience in training and programme development. He has extensive experience in organisational development coaching in Hong Kong and is certified in a range of consulting and facilitation methodologies.

Alicia She Tu

Agency Development Specialist

Insurance professional with over 23 years of experience in life insurance, takaful, and unit trust, specialising in agency development, leadership, and training. She has a proven track record in developing agency leaders and building high-performing agency teams across Malaysia.
Michael Koek

Advisor Productivity Consultant

Financial services trainer and consultant with over 20 years of experience in insurance distribution, agency development, and advisor productivity. Specialises in strengthening recruitment, performance, and professional advisory standards.
Gary Koek

Agency Development & Distribution Leader

Seasoned insurance distribution leader with over 24 years of experience in agency development, sales governance, and distribution growth across Malaysia. Recognised for building high-performance agency teams and developing elite producers.
Desmond Tan Kok Tat

Agency Development & Sales Academy Leader

Insurance and agency development leader with over 30 years of experience in leadership development, training, and agency growth across Malaysia and Indonesia. Known for building successful sales academies and developing high-performing agency leaders.

 

Howard Chan

Agency Distribution Leader

Seasoned insurance leader with over 30 years of experience in agency development and distribution management across Asia. Known for building high-performing agency networks and driving sustainable business growth.

 

Mohanan Gopal

Master Trainer & Sales Performance Coach

Highly accomplished and passionate Training & Development Leader with 17 years of dedicated experience within the life insurance industry. A proven catalyst for growth, specializing in transforming insurance agents into high-performance producers through dynamic curriculum design, behavioural coaching, and motivational leadership.

 

Tan Kheng Seng

Master Trainer, Agency Development

Veteran agency development specialist and master trainer with over 36 years of experience in the insurance industry. Widely recognised for developing agency leaders, driving MDRT growth, and building high-performing insurance teams.

Adelyne Chong

Learning & Development Lead

Seasoned insurance learning and development professional with over 15 years of experience in agency development, recruitment, leadership, and sales performance. Known for delivering practical, high-impact training that helps insurance professionals achieve sustainable business growth.

Denzel Chew

Leadership & Performance Coach

Trainer, coach, and speaker with over 25 years of experience in leadership, sales, and performance development across Asia. Known for delivering practical, engaging programmes that help individuals and organisations achieve sustainable growth.