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Important notice
Due to an ongoing Microsoft service outage, we are currently unable to access emails sent to customercare@aiiasia.org. Please expect that responses may be delayed if you’re trying to reach us through emails. For assistance, please call +603 2712 8882.

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Revision to Virtual Examination Rules and Regulations Effective 16 March 2026

The following changes to the Virtual Examination Rules and Regulations will take effect from 16 March 2026:

The Zoom check-in session will open 45 minutes before the examination start time and close 30 minutes before the examination start time.

Candidates are required to complete all pre-examination technical preparations before joining the Zoom meeting. This includes ensuring that the secure browser is installed, the necessary checks have been completed, and the device is ready for use on the examination day. Candidates using company laptops must ensure that any required access or permissions are arranged in advance.

Candidates who do not meet these requirements will not be permitted to sit for the examination. In such cases, a new registration with the applicable fee will be required.

Access the revised Virtual Examination Rules and Regulations.

For any queries, please email agentexam@aiiasia.org.

Issued by the Asian Institute of Insurance
Assessment Management Unit

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