Sales
HRD Training Prog No 10001380198 Date & Time 14 – 15 May 2025, 9.00 a.m. – 5.00 p.m. Registration Deadline 7 May 2025 Learning Format Virtual
Overview
This program is designed to provide an efficient and accurate process for evaluating claims, assessing damages, and settling losses. It includes services such as claim investigation, loss assessment, claim adjustment, and dispute resolution. The program can help reduce costs, improve customer service,
and speed up the overall claims process. Additionally, it can help prevent fraudulent claims, allowing you to protect your business’ bottom line. Ultimately, the program provides a comprehensive, reliable solution for handling motor claims and settling losses.
At the end of the programme, participants should be able to: Understand the fraud within claims department and relate various fraud control methods and procedures within the company
- Relate various law and application in claims handling process.
- Evaluate various nature of claims under motor insurance.
- Perform and evaluate claims settlement process.
- Interpret policy wording/clauses/warranties during claims processing.
- Recommend claims settlement figure.
- Ascertain the relevance of FMB in claims process.
- Relate and understand the role of adjuster and solicitors in claims process.
- Carried out salvage & recovery process.
- Understand the fraud within claims department and relate various fraud control methods and procedures within the company
Who Should Attend
- Insurance staff with basic knowledge of motor insurance
- Executives and Supervisors who are handling motor claims
- Non-insurance personnel whose work require an understanding or practical knowledge of the subject
- Anybody who requires knowledge in handling motor insurance claims
Learning Format
- Instructor-Led Online Class
Programme Structure
Day 1
|
Day 2
|
Dates
14/05/2025
Virtual
15/05/2025
Fees
Aii Member Early Bird
Register before 7 May 2025
Single: RM990 | USD230
Non-Member Early Bird
Register before 7 May 2025
Single: RM1,090 | USD250
Aii-Member Normal Fee
Single: RM1,090 | USD250
Group of 3: RM940 | USD220
Non-Member Normal Fee
Single: RM1,190 | USD275
Group of 3: RM1,040 | USD242
*Fees inclusive of 8% SST (Malaysia Sales and Service Tax)
Meet The Expert
| CHARAN KAUR A/P KAPAL SINGH |  |
Charan began her insurance career in 1981 after earning a diploma from a local college. Over the years, she gained extensive experience across various departments, including claims, underwriting, reinsurance, and sales. She has served on committees such as the Malaysian Aviation Pool under PIAM and MNRB and held management roles in insurance companies, brokerages, and the Asian Institute of Institute.
She completed her AAii and ACII in 1996 and has since contributed to the industry through lecturing, training, and developing educational materials, including e-learning modules for the Asian Institute of Institute. She has conducted talks for organizations like CTRM, UMW Corporation, and real estate agencies and represents PIDM in speaking engagements for the banking and insurance sectors.
In 2014, she earned a Master’s in Business Management to enhance her expertise. With 37 years in the industry and 25 years of lecturing experience, she has trained professionals locally and internationally, including in Jakarta, Maldives, and Cambodia. Currently, she provides training in Fire, Motor, Medical, Personal Accident, Consequential Loss, Marine Cargo, Underwriting, and Claims. She has taught AMII Level 1 and 2 subjects, covering topics such as Insurance Business, Finance, Claims, Underwriting, and Private Medical Insurance.