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Insurance Sector Talent Enrichment Programme

HRD Training Prog No 10001646600
Date & Time 6 – 7 May 2026, 9.00 a.m. – 5.00 p.m.
Registration Deadline 28 April 2026 
Learning Format Physical

Overview

This programme is designed to equip new professionals with the essential knowledge and skills in insurance fundamentals, customer service, and future-readiness, setting them up for success in the evolving workplace demands and industry expectations.

Recommended For

It is designed specifically for:

  • Junior hires (executives) and staff joined within 2 years
  • Fresh graduates joining insurance companies
  • Interns transitioning to full-time roles
  • Entry-level support, servicing, claims, operations and admin staff

Programme Objectives

A. Explain the structure, purpose and core principles of the insurance industry

B. Apply customer-centric principles and service strategies

C. Evaluate the impact of technology and apply future skills on the insurance industry

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INSTEP

For Inquiries

Sales

+603 2712 8882

Programme Structure

Module Content
Day 1

7 hours

 Understanding Insurance

Trainer: Jasdeep Singh

  1. Overview of insurance industry players (regulators, insurers, intermediaries)
  2. Purpose of insurance in society and the economy
  3. Introduction to Life & General Insurance
  4. Principles of insurance: indemnity, insurable interest, subrogation, contribution, utmost good faith.
  5. Core processes: underwriting, policy issuance, servicing, claims, renewals
  6. Three core products lifecycle: features, exclusions, benefits
Day 2

3.5 hours

 Customer Centricity (CX)

Trainer: Denzel Chew Hock Teong

  1. Understanding Customer Service
  2. Exploring the 6 Levels of Customer Service
  3. Strategies for internal and external service excellence
  4. Customer Feedback & Service Recovery
  5. Building a Customer Centric Culture
  6. Implementing Service Standards
3.5 hours Future Skills and Winning Mindset

Trainer: Denzel Chew Hock Teong

  • Technology in Insurance:
    • Overview of Current Technology and Future Trends
    • Digital Transformation
    • Insurtech Innovations
  • Leveraging on Generative AI – Basics of Gen AI, Application in Insurance, Prompt engineering to effective leveraging on Gen AI.
  • Data Analytics in Insurance – Importance, Tools & Techniques
  • Cybersecurity Awareness – Basics and best practices
  • Customer Experience in the Digital Age – Digital tools to enhance engagement
  • Soft Skills for the Future Workplace (Leveraging Future Skills Framework)

Dates

06/05/2026

2 Days (Physical)

Fees

Normal Fee: Individual

Aii Member: 
RM 1,300/USD 325 per participant

Non-Member:
RM 1,500/USD 375 per participant

Meet The Expert

Jasdeep Singh

 

Jasdeep Singh has been in the insurance industry for more than 25 years. He has vast experiences in almost all departments within an insurance organisation. He started his career with MBF Insurans Sdn Bhd in 1987 as their Risk Surveyor and moved up quickly to be their Underwriting Manager.

He subsequently headed their Management Information System Department where he successfully helped to implement Motor and Fire computer system using the state-of-the-art information technology driven by Sybase on Unix.

Jasdeep then moved to join American Home Assurance Company, a subsidiary of American International Group (AIG) in 1997. Through his creativity and professionalism, he was promoted as the Vice President, Profit Center Manager for Personal Lines Division. He later took on additional responsibilities as their Country Branch Manager.

 

Denzel Chew Hock Teong

 

Denzel Chew is a dynamic trainer, coach, and speaker with over 25 years of experience delivering workshops, coaching, and business presentations across Malaysia, China, Singapore, Indonesia, Thailand, Brunei, and Vietnam.

Renowned for his ability to engage diverse audiences—from CEOs and corporate leaders to sales teams, executives, and technical staff—he works closely with senior management to enhance performance, boost productivity, and drive profitability, often through organizational diagnostics and the development of key performance indicators.

Fluent in English, Mandarin, and Bahasa Malaysia, his interactive, energetic style blends professionalism with humor, creating impactful learning experiences. A Certified RPL Assessor (2014) and Certified Master Performance Coach (2018), Denzel has been engaged by major corporations, including a foreign bank in Malaysia, to deliver intensive coaching for peak sales performance and management effectiveness, leveraging his cross-cultural expertise and deep passion for helping individuals and organizations achieve lasting growth and success.