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HRD Training Prog No 10001643530
Date & Time 20 – 21 April 2026, 9.00 a.m. – 5.00 p.m.
Registration Deadline 13 April 2026 
Learning Format Physical

Overview

Future-Ready Professional Mastery is a dynamic 2-day programme designed to equip professionals with the essential human skills needed to thrive in today’s rapidly evolving, digital-first workplace. Through hands-on activities, practical tools, and real-world scenarios, participants will strengthen their emotional intelligence, enhance communication and active listening, and build confidence in using digital and AI assisted tools. The programme also develops critical thinking, problem-solving, adaptability, and learning agility—enabling individuals to handle challenges, customer expectations, and organisational changes with resilience and professionalism.

Recommended For

This programme is designed for professionals who want to strengthen their soft skills and excel in a fast-changing, digital-first workplace. It is ideal for teams which collaborate across functions within the company. The training also suits supervisors, team leaders, and emerging talents seeking to enhance emotional intelligence, communication, adaptability and agility, digital fluency and problem-solving.

Anyone aiming to boost resilience, improve digital comfort, and build stronger professional effectiveness will benefit from this program.

Learning Outcome

A. Navigate through the unexpected, respond positively to evolving challenges and recover from setbacks with flexibility and resilience.

B. Understand the emotions, feelings and perspectives of others to establish an impactful connection and meaningful engagement.

C. Analyse, interpret and draw conclusions from information to solve problems and make decisions.

D. Understand and effectively utilise various digital platforms and tools, such as online collaboration tools and application of AI capabilities, to solve problems and drive efficiency.

E. Learn new concepts and apply the acquired knowledge to execute various tasks quickly and effectively.

F. Recognise, analyse and define problems to evaluate options for solutions and decide on the most appropriate course of actions.

G. Interact effectively with others and engage in meaningful conversations to foster positive relationships and build mutual understanding, rapport and trust.

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Future-Ready Professional Mastery: Adaptive, Digital & Emotional Skills for Today’s Workplace

For Inquiries

Sales

+603 2712 8882

Programme Structure

No. Content
Day 1: Personal Mastery & Human-Centric Skills
Module 1:

Empathy & Emotional Intelligence
  • Seek to understand perspectives and experiences that lead to the emotions of others
  • Provide necessary encouragement and support to others
  • Self-awareness and emotional triggers
  • Emotional resilience during peak cycles and stress moments
  • How EI supports trust-building in regulated industries
Module 2: Communication Mastery & Active Listening
  • Engage in two ways communication by asking questions, actively listening to others and providing relevant responses
  • Articulate thoughts clearly and persuasively, adapting communication and business writing style to different individuals and contexts
  • Summarise lengthy information into clear key messages
  • Five levels of listening
Module 3:

Digital Literacy & Tech Comfort
  • Apply digital technologies in daily tasks and work responsibilities such as AI prompt crafting
  • Identify practical applications of digital technologies in specific contexts
  • Explore how digital tools can improve efficiency in work processes
  • Recognise potential cyber threats and apply basic measures for protection
  • Jump start ChatGPT prompt techniques
Day 2: Critical Thinking, Problem-Solving & Agility
Module 4: Problem-Solving & Critical Thinking
  • Break problems into simple components to identify root cause
  • Seek additional information about a situation beyond what has been given
  • Link typical causes to a problem and identify solutions to commonly occurring issues
  • Assess the validity, the relevance and reliability of sources and information
  • Analyses situations or solve problems by breaking them down into manageable parts in a systematic and detailed manner
Module 5: Adaptability & Learning Agility
  • Pro-actively seek solutions when faced with challenges
  • Turning setbacks into resiliency by cultivating a positive, resilient mindset that helps to recover quickly and grow stronger
  • The ability to apply previously gained knowledge to new or related tasks
  • Becoming an independent learner involves knowing how to find information, beyond the immediate scope of provided materials
  • Engage in discussions to build understanding of complex subject matter
Module 6: Reflection & Action Planning
  • Creating a Personal Soft Skills Development Plan
  • Peer feedback exchange
  • Commitment statements

 

Dates

20/04/2026

2 Days (Physical)

Fees

Normal Fee: Individual

Aii Member: 
RM 1,500/USD 345

Non-Member:
RM 1,700/USD 390

Normal Fee: Group of 3 pax

Aii Member: 
RM 1,400/USD 320

Non-Member:
RM 1,600/USD 365

Meet The Expert

Denzel Chew Hock Teong

Key Facilitator

Denzel Chew is a dynamic trainer, coach, and speaker with over 25 years of experience delivering workshops, coaching, and business presentations across Malaysia, China, Singapore, Indonesia, Thailand, Brunei, and Vietnam. Renowned for his ability to engage diverse audiences—from CEOs and corporate leaders to sales teams, executives, and technical staff—he works closely with senior management to enhance performance, boost productivity, and drive profitability, often through organizational diagnostics and the development of key performance indicators.

 

Fluent in English, Mandarin, and Bahasa Malaysia, his interactive, energetic style blends professionalism with humor, creating impactful learning experiences. A Certified RPL Assessor (2014) and Certified Master Performance Coach (2018), Denzel has been engaged by major corporations, including a foreign bank in Malaysia, to deliver intensive coaching for peak sales performance and management effectiveness, leveraging his cross-cultural expertise and deep passion for helping individuals and organizations achieve lasting growth and success.