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HRD Training Prog No 10001642373
Date & Time 25 – 26 February 2026, 9.00 a.m. – 5.00 p.m.
Registration Deadline 20 February 2026 
Learning Format Virtual

Overview

This course explores how digital transformation is reshaping the Malaysian insurance ecosystem. Participants will understand how underwriting, claims management, distribution, fraud detection, compliance, and customer service are changing through algorithms, big data analytics, robotics, drones, blockchain, IoT sensors, and regulatory frameworks such as BNM guidelines and the Ombudsman for Financial Services (OFS). Case studies from local insurers and takaful operators will be incorporated for high relevance.

Recommended For

Malaysia-focused, suitable for intermediate level professional or executive training.

Learning Outcome

A. Digital Underwriting & Automation

  1. Explain how algorithms, machine learning, and robotic process automation (RPA) enhance underwriting accuracy and speed.
  2. Analyse data from big data analytics, telematics, IoT sensors, and customer behaviour patterns to support risk assessment.
  3. Evaluate how automated underwriting improves pricing efficiency and fraud detection.

B. Blockchain & Smart Policies

  1. Understand how blockchain is used for policy issuance, endorsement traceability, fraud prevention, and smart contracts.
  2. Describe how blockchain enables transparent and tamper-proof claims validation in Malaysia.

C. Claims Innovation – Drones, Sensors & Digital Reporting

  1. Assess the use of drones for property and motor accident assessment.
  2. Use data from IoT sensors, telematics, and remote monitoring tools to support claims decisions and risk improvement recommendations.
  3. Analyse Malaysian case studies where insurers deployed drones for flood claims or used telematics for motor claims.

D. Legal & Regulatory Framework

  1. Interpret the key Malaysian laws and regulations impacting digitalisation:
    • Bank Negara Malaysia’s (BNM) Risk Management in Technology (RMiT)
    • Financial Services Act (FSA) and Islamic Financial Services Act (IFSA)
    • Personal Data Protection Act (PDPA)
    • BNM’s digital insurer/takaful operator (DITO) framework
  2. Understand the Ombudsman for Financial Services (OFS) procedures for digitally submitted complaints and disputes.

E. Case Studies & Market Trends

  1. Evaluate real Malaysian case studies of digital claims, digital onboarding, telematics-based motor insurance (e.g. Etiqa, Allianz, Berjaya Sompo).
  2. Discuss practical lessons from digital failures, cybersecurity breaches, or mispricing due to algorithmic bias.

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Digitalisation in Insurance

For Inquiries

Sales

+603 2712 8882

Programme Structure

Module Content
1 Introduction to Digitalisation in Insurance

•       Evolution of digital-insurance models in ASEAN & Malaysia

•       Digital insurer/takaful operator (DITO) trends

•       Consumer expectations in the digital age
2 Algorithmic & Automated Underwriting

•       Machine learning models for pricing and risk scoring

•       RPA for underwriting workflows

•       Big data sources: telematics, customer behaviour, financial data, medical data

•       Example: Malaysian motor telematics programs

•       Limitations & risks (overfitting, bias, lack of transparency)
3 Big Data Analytics for Insurance

•       Predictive analytics for claims frequency & severity

•       Fraud detection using anomaly detection and pattern recognition

•       Data governance and PDPA compliance

•       Case study: Health claims analytics for fraud detection
4 Insurance Robotics & Intelligent Process Automation

•       Robotics in customer onboarding & KYC

•       Automated document extraction and verification

•       Chatbots and virtual assistants (Malaysia insurer examples)

•       Integration with core insurance systems
5 Blockchain for Policies & Claims

•       How blockchain works in insurance

•       Smart contracts for policy issuance and renewal

•       Tamper-proof policy records

•       Blockchain-enabled claims validation

•       Malaysian examples: e-KYC, digital certificate issuance, consortium blockchain pilots
6 Drones, Sensors, and IoT for Claims & Risk Surveys

•       Drone assessment for floods, landslides, property fire

•       IoT sensors for motor (telematics), home (fire sensors), and commercial risk monitoring

•       Automated risk improvement recommendations

•       GIS and satellite imaging for catastrophe claims

•       Case study: Malaysian flood claims using drones
7 Digital Claims Management

•       Digital FNOL (First Notice of Loss)

•       AI-driven claims triage

•       Automated fraud detection engines

•       Online claims portals and mobile apps

•       Case study: Etiqa’s Express Claims, Allianz’s Smart Claims, Takaful operators’ digital claims
8 Legal & Regulatory Framework for Digitalisation

•       Overview of FSA / IFSA regulatory requirements

•       BNM’s RMiT (Risk Management in Technology) core requirements

•       PDPA requirements for AI & data usage

•       Cybersecurity, digital signatures, and audit trails

•       Regulatory sandbox examples
9 Digitalisation & Financial Dispute Resolution

•       Role of the Ombudsman for Financial Services (OFS)

•       Handling complaints involving automated decisions

•       Liability issues involving drones, sensors, or algorithmic errors

•       Case studies of digital claim disputes in Malaysia
10 Group Case Study – Claims Under Digitalisation

Participants analyse a Malaysian scenario involving:

•       A motor accident assessed by drones

•       Telematics data from the insured vehicle

•       A blockchain-verified policy

•       Automated claims triage & fraud checks

•       Complaint escalation to OFS

•       Output: Written evaluation + recommendations.

Dates

25/02/2026

2 Days (Virtual)

Fees

Normal Fee: Individual

Aii Member: 
RM 1,200/USD 275

Non-Member:
RM 1,400/USD 320

Normal Fee: Group of 3 pax

Aii Member: 
RM 1,100/USD 250

Non-Member:
RM 1,300/USD 295

Meet The Expert

Jasdeep Singh

Jasdeep Singh has been in the insurance industry for more than 25 years. He has vast experiences in almost all departments within an insurance organisation. He started his career with MBF Insurans Sdn Bhd in 1987 as their Risk Surveyor and moved up quickly to be their Underwriting Manager He subsequently headed their Management Information System Department where he successfully helped to implement Motor and Fire computer system using the state-of-the-art information technology driven by Sybase on Unix.

Jasdeep then moved to join American Home Assurance Company, a subsidiary of American International Group ( AIG) in 1997. Through his creativity and professionalism, he was promoted as the Vice President, Profit Center Manager for Personal Lines Division. He later took on additional responsibilities as their Country Branch Manager.