A Practical Understanding of General Insurance Underwriting & Claims Management

Public Short Course

HRD Training Prog No 10001379900
Date & Time 7 – 8 May 2025, 9.00 a.m. – 5.00 p.m.
Registration Deadline 30 April 2025 
Learning Format Virtual

Objective

In this course, participants will be introduced to the concept of insurance, and focus on the structure and components of insurance. Participants will also learn about the major General Insurance products available in the market. At the end of the programme, participants should be able to:

  • Know what the fundamentals of underwriting in insurance
  • List the functions of the overall claims management

Who Should Attend

  • Senior Insurance Practitioners – Underwriters, Claims,
  • Brokers and Adjusters

A Practical Understanding of General Insurance Underwriting & Claims Management

For Inquiries

Sales

+603 2712 8882

Programme Structure

Day 1
  • Introduction to underwriting
  • Underwriting process
  • Underwriting ecology system
  • Pricing
  • Challenges
  • Case Study
Day 2
  • Claims management concepts and procedures
  • Outsourcing of claims functions
  • Claims estimating and reserving
  • Ex gratia and fraudulent claims
  • The role of litigation in claim process
  • Approaches to complaint handling and
    dispute resolution
  • Bank Negara Malaysia guidelines on Motor and Non-Motor Claims
  • Case Study

Dates

07/05/2025

Classroom

08/05/2025

Fees

Aii Member Early Bird

Register before 30 April 2025

Single: RM 1080 | USD 250

 

Non-Member Early Bird

Register before 30 April 2025

Single: RM 1,180 | USD 272

Aii Member Normal Fee

Single: RM 1,180 | USD 272

Group of 3: RM 1030 | USD 240

Non-Member Normal Fee

Single: RM 1,280 | USD 300

Group of 3: RM 1,080 | USD 250

* Fees inclusive of 8% SST (Malaysia Sales and Service Tax)

Meet The Expert

PRABAVATHY LAKSHMANAN, ACII, AMII

With over 20 years of experience in the general insurance industry, the trainer has developed strong expertise in motor and non-motor underwriting, claims, and marketing. Her roles have included Underwriting Manager for both commercial and personal lines, project leader for underwriting guidelines, and developer of policy wordings and endorsements. She has also served as a marketeer for corporate non-motor packages and conducted portfolio analyses, bringing a well-rounded perspective to her work.

For the past 10 years, she has been an in-house trainer, delivering technical and soft skills training to employees nationwide. Her sessions cover underwriting, product knowledge, communication, and behavioural skills, as well as onboarding programmes for new hires. She has been instrumental in mentoring junior underwriters and was recognised with the Best Student Award by the Malaysian Insurance Institute.