Exam Frequently Asked Questions (FAQs)

1

How do I register online for PCEIA/CEILLI/PCIL/PITA/CLPM/BAMC computer-based examination?

Registration must be done online through iLMS www.mii4u.org

2

What is the entry requirement(s) for PCEIA examination?

The minimum entry requirement is SPM with 5 Passes (subject must include B. Malaysia) or its equivalent. When registering online, candidates are required to upload the scanned copy of the original academic certificate in colour.

3

How do I register for PCEIA/CEILLI if I lost my SPM certificate?

A duplicate copy of your SPM certificate can be obtained from:

Lembaga Peperiksaan, Kementerian Pendidikan Malaysia, Lobby Utama, Aras 1, Block E 11, Kompleks E, 62604 Putrajaya.

4

How do I get access to the PCEIA/CEILLI e-Learning materials?

The free PCEIA/CEILLI e-Learning materials are automatically accessible within 12 hours upon successful registration of the PCEIA/CEILLI examination. You will also get free access to the Interactive e-Textbook together with the e-Learning materials.

5

How do I reset my ILMS password?

Click ‘Forgot password’ in ILMS portal. Please email to customer care or call MII call center for further assistance at customercare@aiiasia.org

6

How do I change or amend my name/NRIC in iLMS?

  • Prior to the examination date : You are required to produce your original NRIC and on the discrepancy of your name/NRIC 
  • On the day of examination day : produce your original NRIC and inform the invigilator on the discrepancy of your name/NRIC

7

Is there any physical textbook for PCEIA/CEILLI?

Yes. The physical textbook can be purchased from the Aii office at the following address

Asian Institute of Insurance

(Formerly known as Malaysian Insurance Institute),

No 10 Jalan Dato Onn,

Level 6 Bangunan AICB

No. 10, 50480 Kuala Lumpur

Or click here to complete the textbook order form.

8

How do I request for Takaful Basic Exam (TBE) result/certificate?

Takaful Basic Exam (TBE) is conducted by MII from February 2009 to 24 March 2012.

  • Candidates must personally email to customercare@aiiasia.org to request for the result/certificate.
  • If a third party is requesting on behalf of the candidate, please request for the consent form from customercare@aiiasia.org

Note: PDPA Act 2010 applies.

9

How do I register for e-RFP Module 1 or e-RFP Module 2?

Registration must be done online through iLMS, www.mii4u.org.

10

How do I register for LIAM BSC?

Registration must be done online through iLMS, www.mii4u.org.

11

I’ve already registered for the PCEIA/CEILLI/PCIL/PITA/CLPM examinations and now unable to attend. Can I postpone the examinations?

Effective 1 August 2016, any changes/withdrawal/postponement is not permitted.

12

I wish to cancel my PCEIA/CEILLI/PCIL/PITA/CLPM/ examination. Can I request for a refund?

Once registered, no refund is available.

13

My PCEIA/CEILLI & PCIL application has been rejected due to minimum requirement not met.

There will be no refund if the submitted document fails to meet the minimum requirements.

Please check the minimum requirements are met before submitting the application or email to agentexam@aiiasia.org if clarification is required.

14

I lost my PCEIA/CEILLI/PCIL certificates. How do I reprint?

Please email your request to customercare@aiiasia.org.

Note: PDPA Act 2010 applies.

15

I would like to retrieve my previous PCEIA/CEILLI/PCIL examination record or duplicate results How do I go about it?

  • Candidates must personally email to customercare@aiiasia.org to request for the result/certificate. 
  • If a third party is requesting on behalf of the candidate, please request for the consent form from customercare@aiiasia.org    

Note: PDPA Act 2010 applies.

16

I passed my PCEIA/CEILLI/PCIL examinations, how do I collect my certificates?

The original certificates can be obtained through:

  • Certificate will only be available upon request via email at customercare@aiiasia.org
  • If a third party is requesting on behalf of the candidate, please request for the consent form from customercare@aiiasia.org
  • Charges apply for requests, including first time requests, made more than 3 months after the examination date

Note: PDPA Act 2010 applies.