Customer Charter

At Aii, we are dedicated to providing our customers with exceptional products and services in alignment with our Vision and Mission. Therefore, all of our policies and procedures are founded on the following principles:

Safeguard Confidentiality of Customer Information

To ensure that all information related to our customers is kept confidential and only to be used by the institute in relation to its activities

Deliver Quality Services and Products

To provide quality products and services for knowledge enhancement towards career development of the customers

Ensure Accuracy of Information

To provide accurate information to the customers on our products and services

Provide Prompt Attention to Customer Complaints

Any complaints received will be dealt with promptly and fairly

Response time commitment during
Crisis Management

Mll is committed to responding to customers within 3 working days during a crisis to ensure business continuity and meet customer

expectations